Job Informationen

Your tasks: Day to day Ticket Management (ServiceNow) providing timely and consistent support, acknowledging, and recording all issues and requests accordingly. Providing best-in-class customer service and desk-side IT support and via remote channels such as chat, phone, email, or remote access tools. Ensuring new hires achieve a perfect start with a structured IT onboarding and a high-touch onboarding experience (desk setup, mobile device enrolment and VPN first steps). On-Site support for employees, VIP guests and PG staff visiting Zug headquarters. Providing innovative ideas and value-added solutions in addition to a swift and effective handling of complex issues raised by our employees. Collaborate promoting best IT security practices according to our policies and guidelines. Proactive checks of meeting rooms to ensure the IT technology is always ready for use. Knowledge sharing with colleagues across the company and proactively contributing to team and department meetings. Liaising with 3rd party vendors (hardware, software, AV, etc). Supporting internal and external events and meetings with AV setup, video-conferencing and live streaming technologies. Troubleshooting of connectivity issues for local (Wi-Fi and wired networks) and remote networks (VPN and VMware). Support to Office Management with IT setup for desk moves and event spaces when required. Support to junior colleagues in the team to grow and develop their skills and expertise in their area of responsibility being a role model. Your profile: Graduate of a diploma or bachelor's degree in computer science, Engineering, Information Technology, or equivalent education with a minimum of 5 - 7 years of experience in a Service Desk / Technical Support role. Experience within the financial industry and/or within a global team is a plus. Excellent knowledge of Windows 10/11 and experience in using the following solutions: Active Directory, Azure, Intune, O365 / OneDrive, ServiceNow, SCCM. Experience in remote support, corporate video conferencing (MS-Teams, Zoom), AV support and corporate events setup. A strong commitment to customer service and to build & maintain relationships with stakeholders at all the levels of the company including senior management, executive or VIP level. You to work well in a fast-moving environment and keep up with the daily needs of the business through effective time management and prioritization. You are a strong critical thinker and problem solver with a passion for delivering results. That you take pride in your work and strive to support your teammates and our users with that work. You have a passion for the Information Technology field and helping people. That you always maintain confidentiality.

Benötigte Skills

• Access
• Windows 10
• Azure
• Windows 11
• Hardware
• Security
• Senior
• Support
• SCCM
• Ticketing
• VMware
• MS Teams
• Mobile
• Video
• VPN
• Swift