Job Informationen

Location: Baden, hybrid Workload: Full-time Your tasks: Lead and coach the on-site support team; plan tasks, monitor performance, ensure SLA/KPI adherence Act as primary contact for incidents, requests, and escalations; ensure seamless end-to-end handling Oversee delivery, setup, and maintenance of end-user hardware and software for high user satisfaction Drive implementation of group-wide IT standards and best practices; tailor to internal customer needs Collaborate with L2/L3 and cross-functional IT teams to resolve complex issues and manage escalations Optimize ticket workflows (e.g., ServiceNow/JIRA), reporting, knowledge base quality, and automation/self-service Your profile: Must-have: Degree in Computer Science/IT or equivalent experience; 5+ years in IT support with on-site operations Must-have: Team leadership experience incl. delegation, mentoring, performance management Must-have: Strong troubleshooting of endpoints and peripherals; hands-on with ticketing systems (e.g., ServiceNow; JIRA) Must-have: Familiarity with endpoint management and ITIL (e.g., Microsoft Intune, SCCM; ITIL processes) Must-have: Fluent German and English; clear communicator with a structured, proactive, results-driven mindset Nice-to-have: Experience driving process improvements, KPI reporting, SLA management, and automation; relevant certs (e.g., ITIL, Microsoft Modern Desktop Administrator) If you don’t meet every point, we still encourage you to apply—your potential matters.

Benötigte Skills

• Deutsch
• Englisch
• Hardware
• Coaching
• ITIL
• Management / Führung
• SLA
• Support
• SCCM
• Ticketing
• ITIL Foundation
• Jira
• Informatiker EFZ
• Bachelor
• Master

Über den Arbeitgeber

Grösse: > 5000 Mitarbeitende Branche: Energie- & Wasserwirtschaft Schweizer Produzentin von erneuerbarer Energie und international führend im Energiehandel sowie in der Vermarktung von Solar- und Windkraft. In über 30 Ländern Europas und in den USA entwickelt das Unternehmen für ihre Kunden innovative Energielösungen auf Basis modernster Technologien.